Terms and Conditions

Version: 2 October 2026

1. Provider, scope and language

These terms apply to consumer contracts between

LoewenKI (owner: Mohammad Hadi Foroughmand Araabi), Bultenweg 50, 38106 Braunschweig, Germany, trading as “Löwenbuch” — “Löwenbuch”, “we” or “us” —

and customers for personalised printed children’s books and – depending on the level chosen – related digital content (for example narrated pages, page videos and content for the app or web player) and related services.

Orders may be placed only by adults. German and English are available contract languages. Where versions conflict, the German version prevails, without limiting mandatory consumer rights.

2. Product and creative AI

We create personalised creative works from information and media supplied by the customer. Illustrations, stories and voices may be produced using generative AI, image editing and speech synthesis. Outputs are artistic interpretations. We do not promise photographic identity, identical colours, unchanged facial features or perfectly natural speech unless expressly agreed as a product specification.

The product is offered at levels (for example Basis, Klassik and Premium), which differ in whether photographs and voice recordings are processed and which digital content is supplied. The product page and checkout describe the principal characteristics, format, page count, materials, contents, production estimate and technical requirements. Product images are illustrative; minor colour, crop and print differences may occur for technical reasons.

3. Ordering and contract formation

A product listing is an invitation to place an order, not a binding offer. The customer configures the product, reviews the personalisation and can correct entries before submission.

By pressing the button clearly indicating an obligation to pay, the customer makes a binding offer. An automated receipt normally confirms only that the order was received. We accept by an express acceptance notice, by beginning personalised production or by supplying the digital product.

We may refuse material that is unlawful, abusive, technically unsuitable or inconsistent with the Upload and Content Policy. Payments are refunded where an order is refused, subject to any lawful counterclaim.

4. Preview, approval and corrections

Where a preview is offered, the customer must carefully check names, spelling, assignment of people, selected images, text, pronunciation and delivery information. Approval confirms that visible personalisation corresponds to the customer’s instructions.

After approval or production start, free changes are not available unless we caused an error. An approved creative choice is not defective merely because the customer later changes their subjective preference. Statutory rights remain for non-conformity, printing errors or technical defects.

5. Customer material, rights and permissions

The customer retains rights in uploaded photographs, recordings, text and other material. The customer grants us a non-exclusive licence, for the period and territory reasonably required to fulfil the order, to store, technically modify, send to contracted providers, transform into personalised content, reproduce and use the material to manufacture and deliver the ordered product.

The customer confirms that:

• they are an adult;
• they hold all necessary copyright, personality and usage rights;
• they have parental responsibility or other authority to provide a child’s information and permit processing;
• every other depicted or recorded person has consented;
• the material is not unlawful, deceptive, defamatory, pornographic, exploitative or otherwise harmful.

We may request reasonable evidence and suspend or delete content where there are justified concerns.

6. Prohibited use

You must not submit content or place orders that infringe third-party rights, contain non-consensual intimate material, sexualise minors, glorify violence, promote hatred, facilitate impersonation, fraud, political deception, harassment or any unlawful purpose. Voice features must not be used for deception, authentication, crime or public impersonation without consent.

7. Prices, taxes and delivery charges

The total price shown at checkout applies. Delivery charges are shown separately where they can reasonably be calculated in advance.

Under section 19 of the German VAT Act (UStG) no VAT is charged or shown. The price displayed is the final price.

8. Payment

Accepted methods are shown at the start of checkout. Depending on the payment method chosen, payment is processed by Stripe (card, Apple Pay, Google Pay, SEPA Direct Debit), PayPal or Mollie (bank transfer); a transfer made directly to our own account involves no payment service provider. Unless stated otherwise, payment is due when the contract is concluded. We may suspend production and supply following a failed or reversed payment.

9. Digital content

Digital content is supplied in the scope and format described on the product page. The customer is responsible for compatible equipment and for securely saving files before the access period expires.

Where supply begins during a statutory cancellation period, it begins only after the customer gives express consent and acknowledges that the cancellation right is lost once performance begins, as required by German law. The confirmation is recorded in the contract confirmation.

10. Production and delivery of printed books

The book is produced only after payment has been received and we have checked and approved the personalised pages. Production time: usually 3–5 working days after payment has been received and the pages approved. Delivery time: 5–7 working days after handover to the printer. The book is printed and dispatched by our printing partner Picanova GmbH, Cologne, and delivered by Deutsche Post or DHL. We deliver to: Germany. Delivery dates are estimates unless expressly guaranteed. Reasonable partial deliveries are permitted if they do not create extra cost or material inconvenience.

The customer must provide a complete and accurate address. Additional redelivery cost caused by an incorrect address may be charged where the customer is responsible.

For consumers, risk of accidental loss normally passes only when the goods are delivered to the consumer or a person nominated by them.

11. Cancellation and voluntary order cancellation

Clearly personalised printed goods made to customer specifications are generally excluded from the statutory right of withdrawal under German law (section 312g(2) no. 1 BGB). The separate Cancellation Rights Notice provides details.

Before personalised production starts, we may voluntarily permit cancellation. This is a right only where the product page or checkout expressly promises it. Digital content is subject to the separate rules governing loss of cancellation rights.

12. Conformity, defects and complaints

Statutory rights concerning defective or non-conforming goods and digital content apply. Customers should report visible transit damage, printing errors, wrong files or technical defects promptly and provide photographs or other reasonable evidence. A late report does not remove mandatory consumer rights but may make investigation harder.

We may provide repair/correction, a replacement or another statutory remedy. A voluntary refund or goodwill policy does not restrict legal rights.

13. Rights in final products

To the extent rights exist and we can grant them, the customer receives a perpetual, worldwide, non-exclusive licence to use the final personalised deliverables privately, reproduce them within their household and give away purchased physical copies. Commercial exploitation, resale of digital files, public performance of personalised voice, advertising use or use to train another AI system requires prior permission.

Rights in the platform, software, trademarks, templates, layout systems, general characters, non-customer-specific text/design elements and models remain with us or their owners. This clause does not assert copyright in a purely machine-generated element where applicable law does not recognise such copyright.

14. Liability

Nothing limits liability that cannot lawfully be limited, including liability for intent or gross negligence, death or personal injury caused by negligence, mandatory product liability, fraudulent concealment or an express guarantee.

Under German law, for slight negligence affecting an essential contractual duty, liability is limited to loss that was typical and reasonably foreseeable when the contract was made. Other liability for slight negligence is excluded where legally permitted.

15. Service changes

We may change features for security, legal or technical reasons. Existing contracts will not be adversely changed unless necessary and reasonable.

16. Governing law and courts

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protections of the customer’s country of habitual residence remain unaffected where they cannot be displaced by choice of law.

Consumers retain the courts available under mandatory jurisdiction rules. These terms do not impose an exclusive German court on consumers.

17. Dispute resolution

We are neither willing nor obliged to participate in proceedings before a German consumer arbitration body unless a legal duty applies in a particular case.

18. Final provisions

Individually agreed terms take priority. If a provision is ineffective, the remainder remains effective and the applicable law governs; the ineffective term is not replaced by a term less favourable to the consumer.