Cancellation Rights and Personalised Goods

Version: 2 October 2026

This notice distinguishes personalised printed goods from digital content. The absence or loss of a change-of-mind cancellation right does not affect statutory rights where a product is faulty or does not conform to the contract.

1. Personalised printed books

Under section 312g(2) no. 1 of the German Civil Code (BGB) there is no right of withdrawal for goods that are not prefabricated and are made on the basis of an individual choice by the consumer or are clearly tailored to the consumer’s personal needs.

Our printed books are individually produced using the names, dedication and design choices selected by the customer and – depending on the level – photographs and voices. A statutory change-of-mind cancellation right therefore generally does not apply to those printed books.

We may voluntarily allow cancellation before personalised production begins. A voluntary cancellation policy is separate from statutory defect rights.

2. Digital content

Digital content supplied without a tangible medium normally has a 14-day withdrawal right. Under section 356(5) BGB the right is lost once we begin performance only where the consumer:

  1. expressly agrees that performance may begin before the withdrawal period expires;
  2. acknowledges that the withdrawal right is lost when performance begins; and
  3. receives contract confirmation on a durable medium.

Immediate delivery must not be treated as removing the right unless this separate process has been completed.

3. Standard cancellation notice where a right applies

Where a non-personalised item or digital product not yet supplied remains cancellable:

Right to cancel

You have 14 days to cancel without giving a reason. For goods, the period normally runs from the day you or a person nominated by you receives the goods. For digital content not supplied on a tangible medium, it normally runs from contract formation.

To cancel, send a clear statement to:

LoewenKI, owner: Mohammad Hadi Foroughmand Araabi
Bultenweg 50
38106 Braunschweig
Email: [email protected]

You may use the model form below but are not required to do so.

Effects of cancellation

Where a contract is validly cancelled, we refund payments, including the cost of our least expensive standard delivery method, without undue delay and no later than 14 days after receiving the cancellation notice. For returned goods, we may withhold the refund until the goods are received or evidence of return is supplied, whichever occurs first.

Cancellable goods must be returned within 14 days after cancellation. You bear direct return costs unless checkout promised otherwise. You are responsible for diminished value only where handling went beyond what was necessary to establish the nature, characteristics and functioning of the goods.

4. Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract.)

To: LoewenKI, owner: Mohammad Hadi Foroughmand Araabi, Bultenweg 50, 38106 Braunschweig, email [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following goods (*) / the supply of the following digital content (*):

(*) Delete as appropriate.